TERMS & CONDITIONS

Please read the following terms and conditions as they outline important information regarding your stay at Stableside at Shaws Farm.

BOOKINGS

  • All bookings via our online system will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. This forms a contract between you and Stableside at Shaws Farm.
  • A deposit of 25% of the holiday price is payable at the time of booking. Full payment must be made four weeks prior to your arrival. Payment is by Mastercard, Visa or bank transfer.
  • Bookings made less than 4 weeks before your arrival date must be accompanied by the full payment.
  • If the balance is not received by the due date, then your booking will be treated as a cancellation.
  • Bookings cannot be accepted from persons under eighteen years of age.

CANCELLATIONS

  • In the event of cancellations, the following policy will apply:
  • More than 4 weeks (28 days) before the arrival date – we will refund your deposit in full.
  • In the event that you need to cancel the booking less than 4 weeks before, we will always try to re-let the dates. If we are successful, we will refund any money you have paid, less an administrative fee of £25.  If we are unable re-let the dates, the conditions below will apply:
  • Less than 4 weeks but up to 2 weeks before the arrival date, we reserve the right to retain your full deposit.
  • Less than 2 weeks before the arrival date, we reserve the right to retain 50% of your payment.
  • We strongly suggest that you take out holiday insurance to cover the event of cancellation.
  • Your booking will not be cancelled by us unless exceptional circumstances occur that are beyond our control such as flood, fire damage, serious illness or other extreme external events. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your booking. Our liability for cancellation will be limited to payments made to us.

OCCUPANCY

  • This property has one bedroom containing a king-size double bed. The toilet/shower room is located next to the bedroom.
  • Guest occupancy apply at all times for up to two adults.

GENERAL

  • You may not re-let or sublet the accommodation, even free of charge, or use the accommodation for business purposes or entertainment event purposes without our express prior written consent.
  • No-one may stay in the accommodation other than those in the original booking party without our express consent.
  • Should the guest experience any problems or have complaints, these must be reported immediately so we can work to resolve the issue as quickly as possible.
  • We reserve the right to immediately terminate the booking at any time without notice and without refund in the event of a breach of these conditions.

ARRIVAL & DEPARTURE

  • Arrival is from 3.00pm.
  • Please let us know your approximate planned arrival time, especially if late.
  • Shaws Farm is accessed through automated gates.  Full instructions will be sent to you by email ahead of your stay.
  • A designated car parking space is available for your use throughout your stay.  It is signposted “Stableside” and is located next to the accommodation for easy access.
  • All parking is strictly at your own risk and the owners accept no liability for any damage caused to vehicles or loss of any contents.
  • Departure is by 10.30am unless otherwise agreed.
  • There is a folder in the living area which provides house information, instructions on equipment use, and suggestions for the local area. 
  • Keys are to remain in the possession of the primary guest.  All keys must be returned.  Lost keys and replacements will be charged to the guest.
  • EV charging is available on site if required and will be charged per usage.

YOUR OBLIGATIONS

  • You are responsible for leaving the accommodation in good order and in a clean condition. The convention for holiday accommodation is that guests are expected to leave the property in a similar state to which they find it.
  • We reserve the right to make an additional charge to cover cleaning costs if you leave the property in an unacceptable condition.
  • Please let us know if anything has been broken; we expect normal wear and tear and will not usually charge for replacement. Guests will be charged for any items that are removed or lost from the accommodation.  A pre authorised damage deposit of £100 will be held open for the duration of your stay.
  • We provide recycling bins for all recyclable waste and ask that you please use these as much as possible.
  • There is no smoking or vaping inside Stableside. If you smoke outside, please dispose of cigarette ends responsibly.
  • Please do not play loud music outside unless by prior arrangement, and keep outside noise to a minimum after 10.30pm.

OWNER ACCESS & SHARED AREAS

  • The owners reserve the right to enter Stableside at any time to undertake essential maintenance.
  • Stableside has its own private garden for you to enjoy during your stay. Please be aware that horses and other animals may be present in the shared main yard. While they are used to being around people, animals can behave unpredictably and may kick or bite.  For your safety we kindly ask that you show caution and respect at all times.  Stableside accepts no responsibility for any injuries caused by failure to observe these guidelines.  

LIABILITY

  • Every effort is made to ensure that all equipment inside the accommodation is in working order.
  • If we are notified of a fault we will endeavour to rectify the issue as soon as possible, but there is no guarantee that will be achieved during your stay.
  • We shall not, however, be liable for any defect, failure, or malfunction of any equipment including plumbing, electricity, internet, howsoever arising, nor for any material loss, damage, additional expense, or inconvenience directly or indirectly caused by such failure.
  • We are not responsible for the loss of any personal belongings, valuables or property and equipment of the guest.
  • We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.